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Return policy

Depending on the type of return, please follow the below procedure:

 

Damaged Product
  • You must contact CDMV within two (2) business days of delivery to you.
  • CDMV may want the product returned. If so, they will arrange the return at no cost to you.
  • If the return is accepted by CDMV, CDMV will give you a credit for the purchase price of the Damaged Product.  You will then be able to place a new order, to get replacement of the returned product.
Product Quality Concern
  • Refund of full purchase price of product.
  • Contact your Hill’s sales representative to make the proper arrangements.
Returns Pursuant to Hill’s 100% Satisfaction Guarantee
  • Refund of full purchase price of product.
  • Contact your Hill’s sales representative to make the proper arrangements.
Order Error by Participant
  • Refund of full purchase price of product.
  • Contact your Hill’s sales representative to make the proper arrangements.

 

Return Form (depending on the distribution centre)

St. Hyacinthe

Calgary

Toronto

Halifax

Quebec

 

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If you have any questions, please contact us at:

1-800-668-2368 
customer@cdmv.com