Goto main content

FAQ

What products are available for purchase through the Hill VIP Market program?

All Hill's products that are available at your Buying Group, with the exception of Propack skus or Staff Feeding skus. This includes Prescription Diett®, Science Diett® and Healthy Advantaget® brands.

Hill's canned products areincluded in the program and are sold by the case. Hill's treats are included in the program and are sold either by the case or individually – depending on how your Buying Group normally sells them.

If I order a Prescription Diet product, what steps will I need to take so that Hill's can confirm the product is recommended by my pet's veterinarian?

Hill’s® Prescription Diet® products can only be sold under the direction and supervision of a licensed veterinarian, and only where a veterinarian-client-patient relationship exists. Therefore, to order a Hill's Prescription Diet product, select the product as you normally would and click on “Request authorization” and a request will be sent to the veterinarian you identified in the set up process. Once the veterinarian has approved the request, a confirmation email will be sent to you. You will then be able to complete your order.

What is the discount?

Please contact your Hill’s Account Manager or Professional Consulting Veterinarian for further information on your specific discount.

Can I set my order to automatically ship each month?

It's easy! Browse the catalog for your desired product, click on the “Create an automatic reorder” button, select the quantity, the frequency, and the next order date, then save your automatic reorder.

The payment of your automatic reorders will be done using your credit card identified as “Primary”.

Read more

How does my product get delivered?

Your order will be delivered to your clinic by your usual carrier. CDMV will strive to combine the delivery of your order with the orders of your clinic. Staff orders will arrive in separate boxes, identified to STAFF, with a separate packing slip per order.

How often will products be delivered?

Hill's VIP Market items will initially be processed within 24-48 hours of placing your order and will be delivered rapidly thereafter.

My product order didn't arrive – who should I contact?

Contact a CDMV Customer Service representative at 1-800-668-2368 or send an email at customer@cdmv.com. Customer Service is available Monday through Friday from 8 a.m. until 5:30 p.m. Eastern Standard Time.

If I change vet clinic locations, how do I move my information from my previous clinic to my new location?

If you move to another clinic, you can move your information to this new location through a new invitation from this clinic. 

Does Hill's still have a 100% satisfaction guarantee for product purchased through this program?

Yes, if you are dissatisfied with a product ordered through the Hill’s VIP Market.

Contact your Hill’s sales representative to make the proper arrangements.

vip_signature_en.png

If you have any questions, please contact us at:

1-800-668-2368 
customer@cdmv.com