All Hill's products that are available at your Buying Group, with the exception of Propack skus or Staff Feeding skus. This includes Prescription Diett®, Science Diett® and Healthy Advantaget® brands.
Hill's canned products areincluded in the program and are sold by the case. Hill's treats are included in the program and are sold either by the case or individually – depending on how your Buying Group normally sells them.
Hill’s® Prescription Diet® products can only be sold under the direction and supervision of a licensed veterinarian, and only where a veterinarian-client-patient relationship exists. Therefore, to order a Hill's Prescription Diet product, select the product as you normally would and click on “Request authorization” and a request will be sent to the veterinarian you identified in the set up process. Once the veterinarian has approved the request, a confirmation email will be sent to you. You will then be able to complete your order.
Please contact your Hill’s Account Manager or Professional Consulting Veterinarian for further information on your specific discount.
It's easy! Browse the catalog for your desired product, click on the “Create an automatic reorder” button, select the quantity, the frequency, and the next order date, then save your automatic reorder.
The payment of your automatic reorders will be done using your credit card identified as “Primary”.
Your order will be delivered to your clinic by your usual carrier. CDMV will strive to combine the delivery of your order with the orders of your clinic. Staff orders will arrive in separate boxes, identified to STAFF, with a separate packing slip per order.
Hill's VIP Market items will initially be processed within 24-48 hours of placing your order and will be delivered rapidly thereafter.
Contact a CDMV Customer Service representative at 1-800-668-2368 or send an email at firstname.lastname@example.org. Customer Service is available (Eastern Standard Time):
8:00 am to 5:30 pm
Tuesday to Thursday
11:00 am to 5:30 pm
11:00 am to 5:00 pm
If you move to another clinic, you can move your information to this new location through a new invitation from this clinic.
Yes, if you are dissatisfied with a product ordered through the Hill’s VIP Market.
Contact your Hill’s sales representative to make the proper arrangements.